A Litle Too Casual

   I'm starting to think I'm too casual for this job. Not that it's that fancy of a job anyway- I'm a receptionist at a car dealership for crying out loud. But even so, my boss still has standards and I still have to act like I'm in a professional work place.
   But sometimes I forget where I am, or my brain decides to reset half way through the work day and I do something incredibly silly or just straight...well...casual.

   Like today for instance. A customer called wanting to schedule an oil change. So, I was going to transfer them to the Service department like I usually do. But instead of saying something along the lines of "Let me transfer you to service and they'll take care of you," I said "Lemme transfer you to service and they can hook you up with one."
   Another instance was earlier last week. an elderly customer, probably in her late 80s was waiting for her car to be serviced. As I walked by she smiled up at me and said hello. And instead of greeting her in return and offering assistance should she need it, I merely looked her dead in the eye and gave her a thumbs up.

   I'd love to think of myself as a responsible adult in a professional workplace, but it's little instances like these that remind me that I still have some growing to do...

A Collection of Amsuing Phone Calls

1. "Thank you for calling ------, how may I help you?"
    "Hi, can I speak to a rental car please?"
    "...I'm sorry?"
    "A rental car? Er, sorry! Sorry! I meant, can I speak to someone about a rental car?"
    "Oh, of course, haha..."

2. "Thank you for calling ------, how may I help you?"
    "Hey, yeah, do you guys have any solar eclipse glasses?"
    "Um...no?"
    "Oh, okay." *hangs up*

3. "Thank you for calling ------, how may I help you?"
    "Hallo, yes eh...can I peak to ah...da place with ah...the oil changes?"
    *confused* "I'm sorry?"
    "You know...da place with the oil and da tire exchanges?"
    "...OH! You mean service? Yes, of course."

4. "Thank you for calling ------, how may I help you?"
    *muffled voices and lots of background noise; sounds like they're in a car*
    "...hello?" *after no answer I hang up, as is standard procedure, and wait to see if they call back*
    *they call back, I answer, and the same issue occurs*
    *this continues for, I kid you not, another 10 minutes until the person on the other line hangs up*
    (to this day I have no idea who the person was or what they wanted; they have never called back)

5. "Thank you for calling ------, how may I help you?"
    *heavy French accent* "Yes, um...I need some assistance..."
    "Okay. do you need your car serviced?"
    "Er, no...I need um...uh..."
    "Do you want to speak with a salesman, perhaps?"
    "Um...maybe? This...this is Red Cross, yes?"
    *sudden realization* "OH! No sir, this is a car dealership?"
    "Um...?"
    "Cars, sir?"
    "Oh...pardon me, madam." *hangs up*

Clumsy Me

*phone rings, I reach to answer it*

*phone slips from my hand right after I pick it up, hitting the desk hard*

What I can only assume the poor customer on the other line heard:

"BANG......thank you for calling [insert company name], how may I help you?"

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*phone rings, I answer*

"Thank you for-" *suddenly phone slips from between my shoulder and ear and falls of the desk, hitting the ground before proceeding to dangle from it's cord. I reach over to pick up the phone*

"I'm so sorry; this is [insert company name], may I help you?"

"What just happened?"

"I uh...I dropped the phone, sir..."

*chuckles* "Oh, okay. I thought you'd been attacked or something!"

*embarrassed chuckle* "No, sir. I'm alright."

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"I'm sorry, Mr. Smith is unavailable. Can I take a message?"

*realizes that there is no pen with the message pad*

 

*proceeds to try and sound calm and professional while attempting to memorize this person's info as I scramble to find any sort of writing utensil*